Faq

FAQ’S

Frequently Asked Questions

What documents are needed for clearance in Egypt?

Typically, a commercial invoice, packing list, bill of lading/airway bill, certificate of origin, and import/export permits.

How long does customs clearance take?

Depending on cargo type and documentation, clearance usually takes 1–3 business days if there are no issues.

Do you manage customs for all types of goods?

Yes. We handle clearance for general cargo, perishables, pharmaceuticals, electronics, and restricted items.

What happens if there’s a customs inspection?

Clex coordinates and supervises the inspection process, responds to any queries, and ensures release without delay.

Can you assist with customs classification and valuation?

Absolutely. Our experts classify products using HS codes and assist with value assessments based on international standards.

Are duties and taxes included in your service?

We calculate and communicate all fees in advance, and can handle duty payments on your behalf if required.

When should I choose air freight?

Air freight is ideal for high-value, urgent, or lightweight cargo that needs fast global delivery.

What types of goods can be shipped by air?

Electronics, pharmaceuticals, documents, luxury goods, and spare parts are commonly transported by air.

How fast is air freight compared to other modes?

Air freight offers the fastest transit—usually 1–5 days depending on destination and airline schedule.

What are the size and weight limitations?

Each airline has different restrictions, but typically max dimensions are under 3 meters and max weight is under 1000 kg per piece.

Do you handle dangerous or regulated goods?

Yes, Clex is licensed to manage and process regulated items with proper IATA documentation and safety compliance.

Can you manage airport-to-door service?

Yes. We offer complete airport-to-door and door-to-door air freight solutions including customs clearance and delivery.

What kinds of goods are transported by land freight?

Land freight is ideal for regional distribution of packaged goods, industrial materials, FMCG, and retail products.

What types of trucks do you use?

We use a variety of trucks including flatbeds, refrigerated units, box trucks, and container chassis based on cargo type.

Do you operate cross-border transportation?

Yes. Clex offers cross-border land freight services across Egypt and neighboring countries with full customs handling.

How do you ensure shipment safety?

We follow strict loading standards, driver protocols, and route planning to ensure secure and timely deliveries.

What’s the difference between full truckload (FTL) and less-than-truckload (LTL)?

FTL uses a whole truck for one shipment. LTL shares truck space between multiple shippers to reduce costs.

Can I book urgent or express deliveries?

Absolutely. We offer dedicated express delivery options with reduced transit time for time-sensitive cargo.

What types of goods are best suited for sea freight?

Heavy, bulky, or non-urgent cargo such as industrial equipment, raw materials, and consumer goods are ideal for sea freight.

How long does sea freight shipping take?

Transit time depends on origin and destination, typically ranging from 10 to 40 days depending on routes and port delays.

What is the difference between FCL and LCL?

FCL (Full Container Load) is when one shipper uses an entire container. LCL (Less-than-Container Load) combines cargo from multiple shippers in one container.

Are my shipments insured by default?

Not automatically. We recommend purchasing marine cargo insurance to cover loss or damage during ocean transit.

What documents are required for sea freight?

You'll typically need a bill of lading, commercial invoice, packing list, and possibly certificates of origin or special permits.

Can Clex handle port-to-door delivery?

Yes. We offer complete port-to-door services, including inland transport, customs clearance, and final delivery.

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Frequently Asked Questions

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